FAQs

Q?How do I cancel my villa booking online?
A.

If you need to cancel your booking for circumstantial reasons, contact us via telephone or e-mail. Keep your booking and payment number handy.

Q?Villa check-in and check-out
A.

We understand the time difficulties with clients coming from overseas but where at all possible we need an approximate arrival and departure time on booking.

Please text or email 24 hours before your arrival the next day and whether it will be morning or afternoon and an approximate arrival time if possible. If you are coming on a bus, plane or train please give us your arrival time, departure point, airport and flight number if applicable.

Departure can be at any time on your departure day.

Q?How do I get a receipt for my villa reservation?
A.

You will receive an email showing your booking and receipt of payment.

Q?How do I make a change to my villa booking?
A.

Simply email or call us with your changes.

Q?I cancelled my villa booking, when will I get a refund?
A.

We use the Paypal payment system. If you have a Paypal account, the transaction will be made within 48 hours. You will be required to pay the Paypal fees estimated at AU$ 0.30 transaction fee plus 2.5% of the payment.

If you do not have a Paypal account, you will need to supply us with your bank account details. The transfer will be made within 48 hours. You will be required to pay the bank fees for us to transfer direct to your account estimated at approximately AU$20 plus the original Paypal fees as shown above.

Q?How do I make a reservation for someone else?
A.

To make a booking for someone else, fill out the booking details and make payment as normal.

There is a special “Notes to Casa Leugh” on the Paypal payment form – add the full name, address, contact details and how many adults and children of who the booking is made for. If this is a gift, make a note to us so we don’t contact the receiver of the gift.

Q?Refund policy
A.

All cancellations will incur a 20% cancellation fee. Any cancellations 2 weeks or less before arrival will see the deposit of 50% used as the cancellation fee.  Sorry it is too short notice for us to be able to book in new guests.

Q?Where is the holiday home located exactly?
A.

Casa Leugh is located in Val Chiavenna in the province of Sondrio above the townsite of Era and hamlet of Nogaredo.

  • 2 hrs from Malpensa International Airport
  • 1 ½ hrs from Linate Airport
  • 1 ¾ hrs from Bergamo Airport
  • 1 hr from St Moritz Switzerland
  • 20 mins from the Swiss border
  • 4 hrs to the Austrian Border
  • 5 ½ hrs to the German border